Terms of Service

PostGic lets you plan, write, schedule and publish content to social media accounts you connect, including X, LinkedIn, Facebook Pages, Instagram professional accounts, TikTok and YouTube. It also lets you manage a media library, collaborate in workspaces, view analytics and use an AI writing assistant.

• You must be at least 16 years old, and old enough to agree to these Terms where you live.
• Provide accurate information and keep your sign-in details secure. You’re responsible for activity under your account.
• Tell us right away at support@postgic.com if you suspect unauthorized access.
• Workspace owners control who joins their workspace, and are responsible for members’ use of it.

• You may only connect accounts you own or are authorized to manage.
• When you connect an account, you authorize PostGic to act on your behalf with the permissions you approve. This includes publishing content you’ve scheduled and, where that platform’s API allows, reading account and post metrics. See our Privacy Policy for each platform’s permissions.
• Your use of each platform remains subject to that platform’s own terms and policies, including:
  • X: Terms of Service and Rules
  • LinkedIn: User Agreement and Professional Community Policies
  • Facebook and Instagram: Meta Terms, Instagram Terms of Use and Community Standards
  • TikTok: Terms of Service and Community Guidelines
  • YouTube: by using PostGic’s YouTube features, you agree to be bound by the YouTube Terms of Service, and Google’s use of your data is described in the Google Privacy Policy.
• Platforms control their APIs and may change, limit or withdraw them at any time. We can’t guarantee that every post will publish, or publish at exactly the scheduled time. Rate limits, outages, platform rule changes, expired or revoked access, content rejected by a platform, and similar causes may delay or prevent publishing. We’ll show you when a post fails and why, when we know.
• Some platforms may review, label, restrict or remove content published through PostGic. Those are the platform’s decisions, not ours.
• We aren’t affiliated with, endorsed by or sponsored by X, LinkedIn, Meta, TikTok, Google or YouTube. Their names and logos are trademarks of their respective owners.

• You own your content: the text, images, videos and other material you upload, write or publish through the Service (“Content”).
• You grant PostGic a worldwide, non-exclusive, royalty-free license to host, store, copy, process, adapt (for example resizing, or formatting for each platform) and transmit your Content. The license is solely to operate the Service for you, including publishing it to the accounts and at the times you choose. It ends when you delete the Content or your account, except for copies in routine backups, which are deleted on their normal schedule.
• You’re responsible for your Content. You confirm that you have all the rights needed to publish it, and that it doesn’t violate any law, third-party right or platform policy.
• We don’t claim ownership of your Content and don’t use it for advertising or to train AI models.

You agree not to use the Service to:

• publish spam, or post the same or substantially similar content in a way that violates a platform’s rules on duplicate or automated posting;
• manipulate engagement, for example with fake accounts, follow/unfollow schemes, or coordinated or inauthentic behavior;
• publish content that is illegal, infringing, defamatory, harassing, hateful, sexually exploitative, deceptive, or harmful to minors;
• impersonate any person or organization, or misrepresent your affiliation;
• distribute malware, phishing or misleading links;
• violate the terms, policies or rate limits of any connected platform, or try to get around restrictions a platform places on your account;
• access, scrape or interfere with the Service, other users’ data or our infrastructure, or probe it for vulnerabilities without our written permission;
• resell, sublicense or offer the Service to third parties without our agreement;
• use the Service in violation of applicable law, including sanctions and export laws.

We may remove content, pause publishing, or suspend or terminate accounts that break these rules, and may report illegal activity to the authorities.

• The AI Assistant generates suggestions using OpenAI. Suggestions may be inaccurate, incomplete or similar to content produced for others. PostGic does not use your content to train AI models. OpenAI states that data sent through its API is not used to train or improve its models by default, unless the customer explicitly opts in.
• Review all AI-generated content before publishing. Suggestions are not sent to a connected account until you review, edit if needed, and schedule or publish. You’re responsible for what you publish, as with any other Content.
• Don’t submit information you aren’t allowed to share, or sensitive personal data, to the AI Assistant.
• We may limit AI usage to keep the Service fair and reliable.

• Free plan: includes up to 3 channels, with limits on scheduled and published posts per channel, and restrictions such as no links in X posts. Free plan limits are shown in the app and may change.
• Paid plans are priced per connected channel and billed monthly or yearly in advance, as shown at checkout. Some platforms, such as X, may carry additional per-channel charges or monthly posting allowances because of platform API costs.
• Payments are processed by Dodo Payments, our Merchant of Record. Dodo Payments handles payment processing, invoicing, applicable taxes and refunds, and its terms also apply to your purchase.
• Subscriptions renew automatically until cancelled. You can cancel at any time from the billing settings. Cancellation takes effect at the end of the current billing period, and you keep paid features until then.
• Refunds: fees are non-refundable except where required by law, or where we decide otherwise at our discretion.
• We may change prices with at least 30 days’ notice. Changes apply from your next billing period after the notice period. If you don’t agree, you can cancel before then.
• If a payment fails, we may downgrade your workspace to the Free plan. Channels beyond the Free limit may then be paused.

We work to keep the Service available and reliable, but we don’t promise it will be uninterrupted or error-free. We may add, change or remove features. If we make a change that significantly reduces a paid feature, we’ll give you reasonable notice.

• You can stop using the Service and request deletion of your account at any time (see the Privacy Policy).
• We may suspend or terminate your access if you materially breach these Terms, create risk or legal exposure for us or other users, fail to pay, or if a platform requires it.
• When an account is terminated, publishing stops, connected-account access is revoked, and your data is deleted as described in the Privacy Policy. Sections that by their nature should survive termination will survive, including 4 (license for backups), 10, 11, 12 and 14.

The Service, including its software, design, text, logos and trademarks (other than your Content and third-party marks), belongs to PostGic and its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Service under these Terms. If you send us feedback, we may use it without any obligation to you.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. WE DON’T WARRANT THAT POSTS WILL BE PUBLISHED SUCCESSFULLY OR ON TIME, THAT ANALYTICS WILL BE COMPLETE OR ACCURATE, OR THAT THIRD-PARTY PLATFORMS WILL REMAIN AVAILABLE TO THE SERVICE.

TO THE FULLEST EXTENT PERMITTED BY LAW:

• POSTGIC WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL OR BUSINESS OPPORTUNITIES. THIS INCLUDES LOSSES CAUSED BY POSTS THAT WERE NOT PUBLISHED, WERE DELAYED, OR WERE REMOVED BY A PLATFORM.
• OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE IS LIMITED TO THE GREATER OF (A) THE AMOUNTS YOU PAID US IN THE 12 MONTHS BEFORE THE CLAIM AROSE, OR (B) USD 50.

Some jurisdictions don’t allow certain limitations, so some of these may not apply to you.

You agree to defend and indemnify PostGic against claims, damages and costs, including reasonable legal fees, arising from your Content, your use of the Service, your breach of these Terms, or your violation of any law or third-party platform’s terms.

These Terms are governed by the laws of Sri Lanka, without regard to conflict-of-law rules. Disputes will be resolved in the courts of Colombo, Sri Lanka, unless the consumer protection laws of your country of residence give you the right to bring proceedings locally. Before filing a claim, please contact us at support@postgic.com so we can try to resolve it informally.

We may update these Terms. For significant changes, we’ll notify you by email or in the app at least 15 days before they take effect. If you keep using the Service after that, you accept the updated Terms. If you don’t agree, stop using the Service and cancel your subscription.

• These Terms, together with the Privacy Policy, are the entire agreement between you and PostGic about the Service.
• If any part is found unenforceable, the rest remains in effect.
• If we don’t enforce a provision, we haven’t waived it.
• You may not transfer these Terms without our consent. We may transfer them in a merger, acquisition or sale of assets.
• Neither party is responsible for delays caused by events beyond its reasonable control, including outages or API changes by third-party platforms.

Postgic
191, Kurukulawa, Sri Lanka
Email: support@postgic.com